Your helpdesk is often the only contact point for your customers, apart from the regular bill they receive. The quality of your helpdesk therefore determines the customer satisfaction for a large part.
Empower your helpdesk while decreasing costs
When a customer reaches out to your helpdesk, he is mostly not in the best of moods. Approaching the helpdesk as a cost center instead of a customer happiness center, is a recipe for bad customer experiences.
Bad customer experiences result in bad reviews and higher churn. But the cost of the helpdesk is significant, so how can you increase the quality of the helpdesk and simultaneously be cost effective?
No learning curve, just supply an account and start using.
Additional data and data from the past can be very helpful in helping a customer.
Integrates with helpdesk platforms, out of the box or using a dedicated connector.
To answer questions and perform actions, your helpdesk staff generally has to use a large number of systems.
Adding a new system only makes sense when it really adds value and when it is easy to use. The standard Sitekick helpdesk module has a flat learning curve and gives access to a large number of (historic) data points.
Integration Is Better
Instead of adding yet another tool, it is better to extend existing tooling. This can be done by integrating the Sitekick data in existing tooling (like Zendesk® or WHMCS®). Sitekick can also integrate third party tools in its front end, so you can choose the optimal solution depending on your situation.
When a customer wants to revert to a previous version of the web site or DNS-settings, Sitekick provides you with the required data.
Depending on the subscription you set for specific data for a web site, these data points
are stored at predefined intervals. For example, if you set the refresh interval for
DNS-settings to weekly, the current DNS-settings are stored every week.
The same applies to any other connector data, depending on the refresh frequency for the specified domain, this data is stored at the specified intervals. Your helpdesk has a valuable source for data which can be very helpful in assisting the customer.
Another valuable application for the helpdesk is the identification of significant
customer groups. Groups of interest are for example: high traffic web sites, customers
prone to leave, customers with the standard landing page etc.
Having all kinds of extra web site data can also be very helpful, like having the CMS version used, domain value, enabling of https etc.
Sitekick connects to your existing tooling, without any requirements about which system should be in charge.
You can connect it with your existing ticket system, helpdesk support system or web hosting platform. Sitekick connects to many popular systems out of the box and easily connects to almost any existing platform using our tried and proven connectors.